Account Specialist I
Silgan Dispensing Systems

Job Info

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Responsibilities

• Manage assigned growth accounts including order trend analysis, forecasting, inventory management, and entering and overseeing progress of orders.
• Develop and maintain customer profiles and product files for assigned accounts. Process all documents associated with maintaining and enhancing assigned accounts.
• Pro-actively engage with customers to better understand needs and challenges.
• Drive system, process, forecast, and operations recommendations that create service solutions.
• Establish and maintain strong customer relationships with accounts and reach deeper into their organization to help drive decision-making in a timely manner.
• Proactively work close with company manufacturing plants making recommendations based on customer requirements. Work hand-in-hand with the Commercial organization to drive sales revenue and increase customer satisfaction.
• Lead all post-sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth.
• Take a lead role and represent Sales by addressing operational solutions/issues at the site of the customer as needed.
• Be the voice of the customer and communicate relevant information / make recommendations to the appropriate functional areas / management to ensure the appropriate attention is given in a timely manner.
• Visit customers as needed to develop a partnership and strengthen the relationship.
• Back-up co-workers as needed.

EDUCATION and/or EXPERIENCE

• Bachelor's degree (B.A.) from a four-year college or university.
• Three to five years related experience and/or training.
• Equivalent combination of education and experience.
• Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
• Strong computer skills; including Excel, CRM system, Google Mail and Documents.
• Must be able to work under pressure, see the bigger picture, and think logically in stressful situations.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

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