Allied Warranty Clerk
Sudden Service, Inc

Job Info

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Allied Warranty Clerk

Sudden Service INC.

3690 North Church Ave, Louisville, MS 39339

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Reports to General Service/ Product Support Manager:
  • Responsible of chairing the warranty meeting, this process involves pulling and emailing all claims to the board members. Pull supporting information, emails, pictures and such so the board can make rulings on the claims. Reads all claims in order and notes what is needed for the completion of the claim by the directive of the board members.
  • Processes all claims after the meeting for return of parts, more information or approval for payment, adjusts labor times and parts used on the claims per board recommendations.
  • Handles all returns, claims and vendor claims for the warehouses.
  • Solely handles and processes all customer and vendor claims for Cummins, Volvo, Kem, PSI, Pettibone, Capacity as well as the GT, T Loader and Material Handler line plus other special products as they come along.
  • Create and run reports and spreadsheets for board members as needed
  • Utilizes Taylor Trak Pro, Egnyte and Nektar for machine hours and component serial numbers.
  • Assists with training users and new users the correct method and steps of filling out a warranty claim.
  • Other duties assigned by supervisor

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or related software.
• Knowledge of Service Management software, ISeries, Adobe and other software as well as be able to use vendors sites to file claims.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Position Requirements Full-Time/Part-Time Full-Time Position Allied Warranty Clerk Division Sudden Service, Inc Close Date Number of Openings 1 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Tera Pope Req Number MAN-24-00111 Open Date 12/17/2024 Location Sudden Service About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
This position is currently accepting applications.

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