Analyst - Service Coordination
Avangrid
Job Info
Job Title: Analyst - Service Coordination
Department: New Service Department
Reports to: Supervisor - Electric Operations
Location: In Office, Fairfield ME, Augusta ME
The base salary range for this position is dependent upon experience and location, ranging from: $69,260.80 - $86,576
Responsibilities
Responsible for monitoring, coordinating, and supporting all customer
service requests. Ensures the delivery of superior customer service and
accurate measurement of company goals versus achievements. Manages the
workflow of the new service installations, service upgrades, and
appointment scheduling and works directly with the Integrated Planning
and Scheduling group to achieve high levels of customer satisfaction.
Responsibilities
1. Maintains a thorough knowledge of all company policies as they
relate to the new service process, including but not limited to line
extension policies, Field Operating Procedures, contractors' handbook,
city, town, and state ordinances, MPUC rules and regulations and
Distribution Standards. Acts as liaison for the Service Center between
the Service Centers and the Customer Contact Center to enhance
communication and coordination of the new service process.
2. Interacts with internal and external customers including, but not
limited to, contractors, electricians, customers, etc. regarding all
aspects of the new service process, Responsible for monitoring the
Customer Service Guarantee and Appointment process, including, but not
limited to job workflow to remove barriers and/or roadblocks.
3. Takes the lead role for electric operations for all applicable
MPUC disputes and inquiries promptly and professionally.
4. Works with Energy Service Advisor, Customer Service Advisor and
Line Supervisor with service-related issues.
5. Strives to deliver the level of customer service that our
contractors, electricians and all other customers expect and deserve.
6. Participates in emergency storm restoration efforts.
7. Works to enhance the communication of policies and procedures to
our contractors
Skills and Requirements
Bachelor's Degree in related field preferred. Associates Degree
with a minimum of three years relevant experience or High School/GED
with a minimum of 5 years relevant experience required.
• Experience in electric operations or customer service
• Strong computer skills including: Microsoft Office applications (PowerPoint, Excel, Word), SAP Work Management
Competencies
- Be a role model
- Be agile
- Collaborate and Share
- Develop Self & Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date:
November-21-2024
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