Apps Support - Zelle
Hays

Job Info

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The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Apps Support - Zelle in Northern Virginia.

Role Description

Prod support on their new zelle platform. looking for someone with true 24x7 prod support with zelle, ach and wires (wire transfers) and someone that understands what on call support is.

• Someone who's done applications support in a 24x7 environment
• They are implementing Zelle and that will be a priority for this person to support but she is open to someone who's supported any type of payment systems (ACH, wire transfers, etc)
• They will ask you to describe what your overall experience with zelle is and what your day to day was like with the application
• On call environment - someone who understands what that means and knows what their role is when they are on call
• Good communication skills. This team works very closely together so they need someone who can communicate well with the team, especially being remote and can also work closely with the vendors and other business leaders.

To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends.

Details
This position will be part of SMD System Support team responsible for the systems used by the credit union's Savings & Membership Department with the following responsibilities:

Responsible for Full life-cycle project management of server based applications used by the Savings & Membership Department.
Provide on-call support in the instances of outages as well as be available for change and deployment scheduled work.
Work with and be part of project teams. This role will collaborate with various teams such as engineering, networking, database administration, enterprise data management, enterprise architecture, data center operations, application owners, project management, and compliance to develop and maintain applications.
Apply engineering principles into the design and enhancement of new and existing systems
Document new system components, or modifications to existing components
Perform engineering tasks and assignments in support of business needs
Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions
Lead complex or high severity troubleshooting and incident problem resolutions with multiple other teams
Translate business needs into workable technology solutions that meet the needs of internal customers
Perform other duties and or special projects as assigned.

Skills & Requirements

Qualifications
3-5 years supporting complex technical applications in a Production environment including troubleshooting, root cause analysis, vendor coordination.
Minimum of 2 years working with Linux Systems and shell programming.
Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus.
Experience with payment systems a plus.
Prod Support primary skills and Windows and AIX server platforms are a plus.
Experience with server based applications support and maintenance needs, (Both Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles.
Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures).
Should be able to work as team member as well as independently, Be a mentor/trainer to Junior level co-worker.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI
#1167859 - Kellee Jacobsen

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