Assistant Manager, Instructional Computing Services - Technology Services
University of Illinois

Job Info

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Assistant Manager, Instructional Computing Services - Technology Services

We are seeking a highly organized and motivated individual to join our team as the Assistant Manager within the Technology Services - Instructional Computing Services (ICS) group. In this key role, you will oversee the student support staff and manage the physical spaces of our ICS computer labs, which are essential in providing academic computing solutions for classrooms, and printing services.

The ideal candidate will thrive in a collaborative environment, have a passion for working with students, and be committed to fostering a positive and inclusive workplace. If you're passionate about helping students succeed and improving their learning experiences, we encourage you to apply and join our team. Work for this position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility Policy Sponsorship for work authorization is not available for this position.

Why Work at Technology Services?
Highlights of Employee Benefits

Job Summary
This position involves supervising the daily operations of the Instructional Computing Services (ICS) computer labs and overseeing 40 - 50 student employees. Key responsibilities include recruiting, training, and managing students to provide technical support and assistance to our lab users. Additionally, the role encompasses developing and implementing IT processes and policies to enhance operational efficiency.

Duties & Responsibilities

Manage and support all student workforce operations, including IT troubleshooting, timely issue resolution, and technical guidance.

• Handle recruitment, hiring, training, and management of student employees.
• Develop and implement policies and training materials.
• Approve and audit payroll.
• Manage shift scheduling for support coverage.
• Facilitate and schedule technology orientations and training sessions.
• Collaborate with IT staff to develop and maintain user guides, training materials, and support documentation.
• Train student employees on lab software and lab facilities.
• Provide support and training for instructors in IT-enhanced classrooms.
• Research and recommend system tools for lab operations.
• Working knowledge of lab/classroom technical capabilities for reservations.

Facilities Management

• Coordinate and manage computer lab reservations.
• Handle billing for non-academic reservations.
• Collaborate with Technology Services Communications Office to maintain up-to-date lab and reservation web content.
• Maintain inventory control, ensuring timely ordering and restocking of lab equipment and supplies.
• Collaborate with Facilities & Services (F&S) and the Technology Services Facilities Manager for lab access, maintenance, and improvements.

Other

• Ensure a high standard of customer service.
• Resolve customer satisfaction issues in a timely and professional manner.
• Occasionally work non-traditional hours or respond to on-call requests to ensure service availability, when necessary.
• Other duties as assigned.

Minimum Qualifications

1. Any one or any combination totaling 5 years (60 months) from the following categories:
   
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      
      1. 30 semester hours equals one (1) year (12 months)
      2. Associate's Degree (60 semester hours) equals eighteen months (18 months)
      3. 90 semester hours equals two (2) years (24 months)
      4. Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity.

Preferred Qualifications

1. Customer service experience.
2. Knowledge of University of Illinois at Urbana-Champaign student employment policies
3. Excellent proficiency with Microsoft Office suite
4. Ability to think analytically to identify root problems and corresponding solutions.
5. Experience working in higher education.

Knowledge, Skills and Abilities

Knowledge of the systems and operations used within the areas and departments of responsibility. Excellent verbal and written communication skills. Ability to oversee and coordinate activities of assigned staff. Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units. Ability to identify and resolve technical and personnel problems. Ability to effectively communicate and professionally interact with all staff levels.

Appointment Information

This is a 100% full-time Civil Service 5030 - Information Technology Manager/Administrative Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for this position is $68,000.00 to $75,000.00. Salary is commensurate with experience.

Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on December 2, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position.

To complete the application process:
Step 1) Submit the Staff Vacancy Application using the "Apply for Position" button below.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.

Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Dallas Johnson at dallas1@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1027772
Job Category: Technical
Apply at: https://jobs.illinois.edu

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