B2B Collections Specialist
Roth Staffing Companies

Job Info

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Job Summary:

As a B2B Collections Specialist, you will play a key role in managing and optimizing our accounts receivable process. You will be responsible for ensuring the timely collection of outstanding balances from business clients, maintaining strong relationships with our customers, and minimizing overdue accounts.

Key Responsibilities:

• Account Management: Monitor and manage assigned accounts, ensuring timely follow-up on overdue invoices.
• Customer Outreach: Initiate and maintain communication with clients via phone, email, or written correspondence to resolve outstanding balances.
• Negotiation: Work with clients to establish payment plans, resolve disputes, and negotiate settlements when necessary.
• Dispute Resolution: Investigate and resolve billing discrepancies and disputes in a professional and timely manner.
• Record Keeping: Maintain accurate and up-to-date records of collections activities, payment plans, and communications in the company's financial systems.
• Collaboration: Work closely with the sales and customer service teams to resolve client issues and provide excellent customer service.
• Reporting: Prepare regular reports on account status, outstanding receivables, and collections activity for management review.
• Compliance: Ensure compliance with company policies, industry regulations, and best practices in collections and credit management.

Qualifications:

• Experience: Minimum of 2 years of experience in B2B collections, accounts receivable, or related finance roles.
• Skills:
  • Strong communication skills, both verbal and written.
  • Proven negotiation and conflict resolution abilities.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and manage multiple accounts simultaneously.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and accounting software (e.g., QuickBooks, SAP, or similar).
• Knowledge: Familiarity with collections laws and regulations, credit management, and business finance practices.
• Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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