B2B Collections Specialist
Roth Staffing Companies

Job Info

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We are currently seeking an experienced and detail-oriented B2B Collections Specialist to join our accounting team. This role will be responsible for managing outstanding business-to-business accounts, ensuring timely collection of payments, and maintaining positive relationships with clients.

Key Responsibilities:

• Manage a portfolio of B2B accounts receivable to ensure timely collection of overdue invoices
• Contact clients via phone, email, and other communication channels to resolve payment issues and secure payments
• Negotiate payment terms and settlements with clients while maintaining professional relationships
• Review customer accounts and identify discrepancies or payment issues
• Process and record payment receipts and follow up on overdue accounts
• Maintain accurate and up-to-date records of customer interactions, payment status, and collection activities
• Collaborate with internal departments, including Sales, Customer Service, and Finance, to resolve disputes and issues affecting collections
• Prepare regular reports on outstanding accounts, aging reports, and collection progress
• Assist with credit risk management and review customer credit limits
• Provide feedback on credit policies and procedures for process improvement

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Finance, Accounting, or related field preferred
• 2-3 years of experience in B2B collections or accounts receivable, preferably in a corporate or business setting
• Strong understanding of the collections process and credit management
• Proficient in using accounting software (e.g., QuickBooks, SAP, or similar systems) and Microsoft Office, especially Excel
• Excellent communication and negotiation skills
• Ability to handle difficult conversations and resolve conflicts professionally
• Strong organizational skills and attention to detail
• Ability to work independently and meet deadlines in a fast-paced environment
• Knowledge of credit policies, legal compliance, and debt recovery procedures is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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