Business Systems Analyst, Sales Enablement -Westerville
Vertiv Corporation

Job Info

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POSITION SUMMARY

• The Business Systems Analyst is responsible for the ongoing improvement of sales experience in our Oracle Configure, Price, Quote (CPQ) cloud-based application used by North America Vertiv Services Sales business. You will incorporate user experience (UX) feedback and keep the data current/accurate and easy to update in upstream and downstream systems. You will support the sales teams directly for issues that they find using the quoting tool. You will work closely with IT to manage issue tickets created and enhancements requested by the business owners. Secondary responsibility will be to work closely with sales to understand their sales process and help shape the CPQ tool to facilitate that process.

RESPONSIBILITIES

• Business Analyst for sales quoting system. Troubleshoot issues, find immediate work arounds, and then do root cause analysis with IT to determine long term fix so it does not happen again.
• Manage the incident tickets created with IT to address issues when the quoting system is not working as designed.
• Work with services business owners in Sales, Offering Management, Order Management, and Sales Support to understand business requirements needed for enhancements to our quoting and CRM tools. User Experience (UX) background preferred.
• Prioritize ITs work being done on enhancements that are gathered from services business owners.
• Act as the services SME for the Triage Team who receives requests from sales regarding issues with quotes and orders.
• Work with inside sales and outside sales teams to support their selling process in the CRM tool. Look for best practices to use in the tool to track daily activities, opportunities and leads.
• Train and support the Service Sales teams as needed.

QUALIFICATIONS

Minimum Job Qualifications:

• 1-3 years' experience in Sales or Sales Support
• Experience using or supporting CRM and quoting tools with good technical acumen
• Proficient PC skills in Microsoft office products (Word, Excel, Powerpoint and Access)
• Act as project manager with excellent planning, organization, and presentation skills
• Excellent written and verbal communication skills
• Must be able to provide progress dashboards that are organized, understandable, and accurate
• Conscientious, accurate and attention to detail oriented
• Work with minimal supervision
• Ability to meet established deadlines

Preferred Qualifications:

• Experience with using Oracle CPQ as a quoting tool.
• Experience leading or participating in process improvement projects.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree in Business, Marketing, Finance, Analytics or related field required.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• NA

TRAVEL TIME REQUIRED

• (None)

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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