Job Description
WSFS Bank is seeking a Client Service Associate. The Client Service Associate is responsible for providing high-level service delivery to trust and agency clients, Wealth Advisors, Investment Advisors, intermediaries, and other qualified referral sources and distribution channels. The incumbents will support a large team of client-facing individuals (Wealth Advisor, Investment Advisor, Financial Planners, Managers) to provide exceptional Client service and administrative support. The incumbent is responsible for internal and external communications, including answering the main Wealth Management Division (WMD) phone line on a rotating basis, selecting client meetings, and interfacing with Trust Operations Service Partner. The incumbent must know, understand, and apply fiduciary and investment principles, including securities processing and clearing. The incumbent will manage trust and accounting systems and maintain knowledge of trust administration, fiduciary, investment systems (First Rate and Investor's View), and technology to support recordkeeping and payment history (FIS Addvantage). Associates will work on-site 5 days/week for the first 6 - 12 months of employment.
Additional responsibilities include:
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