Client Support Manager
Ultimate Staffing Services

Job Info

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We are looking for a dedicated and experienced individual to join our team as a Client Support Team Supervisor.

Here is an overview of the role:

Key Responsibilities:

• Supervise the Client Support team, managing between 5 and 8 employees.
• Monitor and control the daily workflow of the team.
• Review and audit the work performed by Client Support personnel.
• Ensure all responses to inquiries are accurate, timely, and properly documented.

Essential Functions:

• Develop effective communication platforms for clients and staff related to casework.
• Handle complex administrative and operational tasks with professionalism and seasoned judgment.
• Serve as a role model for employees, coaching them on resolving complex issues and promoting professional growth.
• Cultivate and enhance relationships with clients by processing requests, resolving inquiries, and maintaining accurate documentation.
• Inspire repeat business through flawless execution of the company's service model.
• Identify opportunities for process improvements and collaborate with teams to implement solutions.

Additional Details

• Monday through Friday 8am to 5pm
• Onsite 100%
• Experience with CRM highly desired
• Proven experience as Customer Service or Customer Support Supervisor or Manager Required.

Please let me know if you would be interested in learning more, and we can schedule a time to connect.

Please send your resume

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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