Clinical Business Operations Representative
University of Miami

Job Info

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Current Employees:

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The Department of Medicine has an exciting opportunity for a Full-Time Clinical Business Operations Representative to work on the UHealth Campus. The Clinical Business Operations Representative facilitates communication among a research team and research participants as well as facilitates accurate data entry for research purposes. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

• Use electronic medical system (EPIC) in utilizing to verify patients' appointments, enter lab results, medical records, referrals and medical notes for fibro scans.
  
• Provide clinical support to clinical faculty in daily activities related to 2 faculty members and 2 advanced registered nurse practitioners.
  
• Answers telephone calls, greets callers, handles inquires, takes and delivers messages, answers custom questions and transfers calls to correct personnel according to their needs.
  
• Verify patient demographics and edit information as necessary to assure accuracy and completeness.
  
• Verifies insurance information and informs patient of any inaccuracy. Directs patient to financial assessment if needed.
  
• Follows patient appointment guidelines pertaining to overbooking per approval.
  
• Cancel and reschedule appointments based on patient and/or doctors' request. Adjust clinics for doctors on vacations or days off.
  
• Make sure all outside medical records are attached to clinic census on day of the appointment.
  
• Prepare doctors clinic census at least 7 business days in advance for assigned physicians.
  
• Obtains consent for Medical Records Information upon other facilities request for medical records.
  
• Fibro scan results are scanned and emailed to all corresponding physicians
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
  
• Experience not required
  
• Skill in data entry with minimal errors.
  
• Ability to communicate effectively in both oral and written form.
  
• Ability to work evenings, nights, and weekends as necessary.
  
• Skill in collecting, organizing and analyzing data.
  
• Ability to work independently and/or in a collaborative environment.
  
• Commitment to the University's core values.
  

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H3

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