Conference Center Events - Operations Supervisor - Kellogg West Conference Center & Hotel #570882767
Cal Poly Pomona Foundation, Inc

Job Info

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Cal Poly Pomona Enterprises Employment Services

ANNOUNCEMENT OF POSITION VACANCY

This is a non-exempt, benefitted position.

SUMMARY : Under general supervision of the Assistant General Manager of Operations, the Operations Supervisor is responsible for leading an event set-up team ensuring that all conference rooms, etc. are set up based on contract specifications. The general responsibilities of the position include those listed below and will vary based upon a variety of factors including business necessity, location, and customer requests.

SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):

• Provides on-site supervision of facility operations and all events, programs and meetings within the Kellogg West Hotel & Conference Center, and Kellogg House, and leads a team of hospitality minded individuals to provide excellent customer service.
• Leads and assists with setting, striking, and converting meeting room and event setups as needed. Provides feedback and instruction to staff to ensure all details are executed.
• Ensures safety and security practices are followed for all facility occupants. Provides immediate response to situations, and communicates appropriately to safety officials.
• Oversees the execution of daily operations of the events and guests' needs, including but not limited to audio-visual, and room setups, and at times custodial service.
• Supervises staff and student employee schedules efficiently based on operating needs.
• Responsible for recruiting, training, and retraining employees.
• Collaborates with Enterprise Facilities to place, track and seek completion of all facility and preventative maintenance work orders.
• Maintains facility equipment inventory, and ensures visual standards are met for all occupants and guests.
• SUPERVISION : Responsible for the training of staff necessary to carry out effective operations of the area assigned, ensuring the team is well-trained and well-versed in responsibilities; directly supervises part time individuals, leads and crew members; assist in the supervision the activities of contracted staff providing services that may include A/V, room setups, custodial support, landscaping, trash collection, pest control, repairs and other facility services.

MINIMUM QUALIFICATIONS:

• A minimum of three years related experience, preferably working in a college union or higher education conference center position responsible for performing the duties indicated above, including supervision of student employees.
• At least one year of supervisory experience.
• Knowledge of any event management software such as EMS, CaterTrax Rooms Manager, 25Live, etc.
• Valid CA driver's license and insurance.
• Strong communication skills and interpersonal skills.
• Ability to interpret and apply policies and procedures to variety of situations.
• Ability to be resourceful and to take initiative.
• Ability to work cooperatively in a multi-ethnic environment.
• Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology.
• Strong writing skills.
• Ability to adhere to a regular work schedule, to include evenings and weekends.

PREFERRED QUALIFICATIONS:

• Direct knowledge of and experience in facility and event management.
• Experience in conference center hospitality and events services.

Cal Poly Pomona Foundation, Inc. offers a rich benefits package that constitutes a major portion of total compensation (paid medical/dental/vision, retirement, educational reimbursement, etc.).

ABOUT US : As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.

The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona.

CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to fdnhr@cpp.edu .

Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.

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