Customer Care Representative I/II
Elevance Health

Job Info

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Customer Care Representative I, II

Location: Must live within 50 miles of the Miami, FL or Tampa, FL PulsePoint

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health.
In this position, you will work remotely from your home for the majority of the time with flexibility to work in the office. There may be times you would go into the office for training, team meetings, or engagement activities.

Be part of an extraordinary team

Are you looking to Elevate your customer service experience and make a difference?

Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?

We have new-hire classes ready for you to start. Apply today!

Elevance Health Offers:

• Extensive career opportunities
• Competitive pay
• Great health, dental vision, and life benefits
• Ability to get your bachelor's degree paid for
• Top 20 Fortune 500 Companies on Diversity and Inclusion
• 401K match, Paid Time Off, Holiday Pay
• Gym Reimbursement
• Quarterly incentive bonus and annual increases plan based on performance.
• Certified Great Place to Work

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need - they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient's financial stresses, and more.

Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, such as claims questions, helping find a doctor, and explaining benefits.

Available Shifts:

5 Days / 8.5 Hour Shifts

• Monday - Friday 9:30am - 6:00pm
• Monday - Friday 10:00 - 6:30pm
• Monday - Friday 10:15am - 6:45pm
• Monday - Friday 10:30am - 7:00pm

4 Days / 10.5 Hour Shifts

• 8:30am-7:00pm M, T, TH, F - Off Wednesday

Minimum Requirements:
This position can be filled at Customer Care Representative I or Customer Care Representative II level. The Hiring Manager will determine the level, based on the candidate's experience and background.

• Customer Care Representative I - Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
• Customer Care Representative II - Requires a High School Diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact.
• A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns.
• A composed individual able to multi-task, navigate multiple computer applications, and work efficiently while communicating and serving the customer.
• Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members' needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.

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