Customer Experience Support Representative>
Veritiv

Job Info

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HYBRID ROLE BASED OUT OF OUR DOWNEY OFFICE - STRONG EXCEL SKILLS (PIVOT TABLES, V-LOOKUPS, ETC.) PREFERRED

Job Purpose:

This position will support customer experience teams with admin duties to support order management, vendor claim, customer credits, and reporting to support productivity and customer response time.

Job Responsibilities:

● Run and manage multiple reports to assist in meeting customer expectations, including
but not limited to: open order reports, back order reports, etc.
● Initiate new item request for Sales and Customer Service reps.
● Execute new account set up and account changes.
● Perform pricing maintenance, reporting, POD retrieval and invoice look up.
● Communicate with internal/external customers as appropriate regarding orders,
issues, or opportunities.
● Direct order follow-up, including but not limited to:
o Match vendor confirmations to Purchase Orders to ensure accuracy.
o Follow up with the vendor to confirm the order shipped.
o Resolve invoice discrepancies and communicate action taken to PO owner.
o Manage reports for direct order freight, open orders, and unconfirmed orders.
● Handle specific projects and attend customer service events as needed.
● Responsible for vendor managed inventory/consignment program.
● Assist with processing Credit request paperwork and requests from Accounts
Receivable.

Additional Responsibilities & Qualifications:

• Strong Excel skills preferred (V-lookups, pivot tables, etc.)
• Salary Range: $50,000 - $60,000 plus profit sharing opportunity

Work Experience:

● 1-3 years of related job experience.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

Education:

● High School Diploma/GED Preferred

What We Offer

● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.

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