Customer Service Representative
Roth Staffing Companies

Job Info

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A top employer has engaged our firm in their search for a customer service representative to join their client support team. This position will provide customer service support to the entire team and be responsible for a wide range of support duties. If you enjoy working in a fast-paced environment with autonomy and for a company that prides themselves in giving back to their employees - we should talk!!

Job Title: Customer Service Representative

Location: Beaverton OR

Requirements - What Matters Most

• High School diploma required

• Previous remote call center work experience a plus

• 10-key data entry proficiency

• Demonstrated skills in customer service and professionalism

• Must be self-motivated and a self-starter

• Professional verbal and written communication skills

• Effective personal organizational skills

• Ability to work independently

• Ability to meet deadlines in a timely manner by prioritizing work in multi-task environment

Key Responsibilities

• Answers a high volume of calls and provides account support to internal and external customers.

• Processes and maintains authorizations, partners with centers and agencies to secure reimbursements.

• Provides data entry support to accounts receivable team as needed.

• Reviews billing documents and completes data entry in accordance with agency guidelines.

• Prepares and distributes reports, monitors for unusual items, and resolves and/or escalates issues as appropriate.

• Audits and reconciles center records and completes appropriate adjustments.

• Maintains records in accordance with agency guidelines and company policies and procedures.

• Builds effective relationships with internal and external partners.

• Maintains customer focus and participates in huddle calls and center director meetings.

• Performs all functions in a timely and accurate manner.

Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for - The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company!

Ultimate Staffing Services offers competitive pay, ACA compliant medical benefits, holiday pay, annual bonus, 401K, direct-deposit and complimentary online tutorials and business cards.

If you are currently a candidate of Ultimate Staffing Services, please contact your recruiter for further details

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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