Customer Support Representative
RBC Bearings
Job Info
ESSENTIAL FUNCTIONS OF THE JOB:
- Act as liaison between manufacturing, engineering, warehousing, and customers
- Identify productivity improvement areas and work with management staff to clear bottlenecks
- Assist in debit resolution and ensuring clean invoicing to improve DSO
- Provide all basic customer service activities of quoting, warranty, credits, returns, etc.
- Expedite orders to meet customer demands
- Provide as needed support of management issues as they arise
- Support and back up teammates during absences and training
- Attendance at work is an essential function of the job
EDUCATION:
- High School Diploma or GED and minimum 3 years of sales experience in a customer service environment OR
- Associates degree and minimum 1 year of sales experience in a customer service environment OR
- Bachelor's Degree
SKILLS / CERTIFICATIONS:
- Proficient with Microsoft Office, especially the use of MS Word and Excel.
- Demonstrated Customer Service Skills.
- SAP experience.
- Mechanical product knowledge.
- Bilingual skills.
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
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