Director of Global Service Quality
Vertiv Corporation

Job Info

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Vertiv is hiring a Director of Global Service Quality in Westerville, OH who will be responsible for implementing and maintaining quality management systems, processes, and procedures to ensure that our services meet the highest standards of quality and reliability. The Director of Global Service Quality will lead a team of quality professionals in efforts to drive Quality Excellence within their area of responsibility while working closely with the broader Global Quality organization and cross-functional partners to identify areas for improvement and drive continuous quality improvement initiatives throughout the organization.

RESPONSIBILITIES

• Serve as the primary point of contact for quality-related inquiries from customers and other stakeholders.
• Participate in development and deployment of Global Quality standards, ensure deployment within region of responsibility.
• Develop and implement comprehensive quality management system best practices to ensure compliance with industry standards and customers' expectations.
• Establish and maintain quality control processes and procedures for all aspects of product/service development, manufacturing, and delivery.
• Lead a team of quality assurance professionals, providing guidance, training, and support to ensure effective execution of quality assurance activities.
• Collaborate with cross-functional teams, including manufacturing, engineering, and service, to identify quality issues and implement corrective and preventive actions.
• Conduct regular audits and assessments of quality management systems and processes to identify areas for improvement and ensure compliance with regulatory requirements.
• Develop, maintain, and analyze quality data and metrics to track performance trends, identify root causes of quality issues, and develop strategies for improvement.
• Drive continuous improvement initiatives to enhance product/service quality, reduce defects, and improve customer satisfaction.
• Champion a culture of quality excellence throughout the organization, fostering collaboration, accountability, and a commitment to continuous quality improvement.
• Report out status of KPIs within region and corrective action plans in various meetings, including Quality Quarterly Business Reviews to the Executive Leadership Team.

QUALIFICATIONS

Minimum Job Qualifications:

• Minimum of 15 years of experience in quality, or a related field, with at least 7 years in a leadership or managerial role.
• Proven track record of developing and implementing quality management systems and processes in a manufacturing or production environment.
• Strong knowledge of quality assurance principles, methodologies, and tools, including statistical analysis, root cause analysis, and risk management.
• Experience leading cross-functional teams and driving continuous improvement initiatives.
• Excellent communication, leadership, and people skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends and patterns, and develop effective solutions.

EDUCATION AND CERTIFICATIONS

• BA, BS or equivalent experience in related field; advanced degree preferred.
• Certification in quality management (e.g., Six Sigma, Lean, ASQ) is a plus.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• No Specific Environmental Demands

TRAVEL TIME REQUIRED

• 50%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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