Help Desk Support / Help Desk Specialist III
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Support/Help Desk Specialist III in Tucson, AZ.Job Responsibilities:- Help Desk Support/Help Desk Specialist will troubleshoot software, hardware, and connectivity issues remotely
- Log all Service Desk contacts into Incident Management System (ServiceNow)
- Assist customers in gaining access to various systems and servers
- Deploy/patch software using device management technologies (VMware and Ivanti)
- Communicate call and chat trends and emerging issues
- As a Help Desk Support/Help Desk Specialist, you will work closely with the team to resolve or properly close aging tickets
- Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analyze and resolve incidents within expected turnaround time
REQUIREMENTS:
- Prior Service Desk or Desktop Support experience required
- Incident Management experience
- Basic user & security group Active Directory administration experience
- Experience with using and troubleshooting Office 365 within a corporate network environment (permissions, calendaring, delegation)
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Strong knowledge of Microsoft based operating systems
- Knowledge Base and process documentation skills
- Familiarity with encryption and security tools and triaging within this environment
- Familiarity supporting VPN issues
- Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory
- Familiarity with home network troubleshooting
- Interpersonal skills
- Self-starter
- Passionate about providing excellent customer service and follow-thru to completion
- Good problem solving, diagnosis and troubleshooting skills
- Able to identify gaps in documentation and made request for updates
- Ability to identify Root Cause
- Ability to communicate technical issues in non-technical terms
- Ability to work independently and within a team
- Ability to work cross-functionally
- Ability to take on small projects from start to finish
- Ability to understand & articulate root cause on customer issues
- 5-day work week, full time 40 hours a week; Weekend shifts required from December- April (Tax Peak)
- Flexibility required during Tax Season peaks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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