Highway Traffic Operations Center Operator - Third Shift - long term temporary
State of Nebraska

Job Info

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The work we do matters!

Hiring Agency:
Transportation - Agency 27

Location:
Omaha, NE

Hiring Rate:
$18.631

Job Posting:
JR2024-00010836 Highway Traffic Operations Center Operator - Third Shift - long term temporary (Evergreen) (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
Do you want to make a difference in the lives of Nebraskans? Do you have a passion for helping people and keeping them safe? At the Nebraska Department of Transportation (NDOT), you will have the opportunity to do just that.

The Operations Division at the Nebraska Department of Transportation (NDOT) has an opportunity that may be perfect for you! We are seeking a temporary Highway Traffic Operations Center Operator to join our friendly and supportive team for six months or longer with the possibility of moving into a permanent role in the future.

Job Duties
• Monitor current traffic conditions via roadway sensors, cameras, and other field devices fed into the Operations Center; relays information to appropriate response agencies based on an assessment of situations.
• Answer incoming calls/inquiries from those seeking functional support or information
• Collect, consolidate, and resolve discrepancies/conflicts between real-time incident and event details captured through phone calls, camera images, radio messages, etc.
• Enter event and incident information into computer logs/databases and generate response plans; review and implement appropriate responses in accordance with agency policies and procedures.
• Transmit information to the general public via communication systems such as variable message signs, Condition Acquisition and Reporting System (CARS), Advanced Traveler Information System (ATIS), and 511 phone system.
• Conduct equipment operational status checks, monitor equipment for potential problems; and adjust equipment for effective operation.
• Inform other response centers and staff of incidents and events and coordinate as needed with the Nebraska State Patrol communications centers and local government agencies.
• Compile and write construction and maintenance event information, schedules, and locations for subsequent dissemination.
• Assist with 24-hour on-call duties including after-hours activation of the State Operations Center (SOC); serve on the rotation for the 24 hours Operations Emergency on-call phone.
• Perform other duties as assigned.

Hours:

Regular shift will be the overnight, third shift, with the flexibility to work weekends and holidays as needed for 24-hour coverage and On-Call.

Requirements / Qualifications:

Minimum Qualifications: Experience or training in radio dispatching or other communications work involving the operation of communication devices such as multi-phone systems or teletype machines.

Preferred Qualifications: Experience with traffic incident management. Experience with the Condition Acquisition Reporting System and ATMS software(s). Working knowledge of the State of Nebraska Roadways.

Other: Must be able to be reached to report to work outside scheduled work hours for highway emergencies within a specified time frame. Regular and reliable attendance.

Knowledge, Skills, and Abilities:

• Experience with Microsoft Office and social media communication skills.
• Excellent written and verbal communication skills.
• Ability to monitor several CCTV's simultaneously.
• Ability to disseminate information regarding incidents.
• Ability to use multi-line phones.
• Ability to coordinate with emergency response units.
• Ability to read and understand maps.
• Ability to learn and maintain a working knowledge of all system applications.
• Ability to use good common sense under adverse and stressful situations.
• Ability to work flexible work hours, rotating shifts, and on-call support to meet the demands of the SOC.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

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