IT Support Manager
The Judge Group Inc.

Job Info

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Location: Scranton, PA
Salary: $110,000.00 USD Annually - $120,000.00 USD Annually
Description: We are currently seeking a Manager of IT Support- details below. Position will be 3x/week on-site in Scranton, with occasional travel as needed. $110-120k base, plus 15% bonus.

The Regional IT Support Lead oversees IT support operations across multiple locations within the US. This role ensures optimal functioning of IT systems and infrastructure, providing high-quality support to users while aligning with central IT standards, vision, and objectives. The ideal candidate is a proactive leader with strong technical expertise in end-user technologies, excellent communication skills, and a proven ability to manage a team of IT professionals across the US region.

Responsibilities:

Leadership & Management:

• Lead, mentor, and manage a team of IT support professionals across the region.
• Ensure the team meets service level agreements (SLAs) and delivers high-quality support.
• Conduct regular performance evaluations and provide ongoing training and development opportunities to the team.

Technical Support:

• Oversee day-to-day IT support operations, including incident management, service request fulfillment, troubleshooting, user support, and system maintenance.
• Manage regional IT infrastructure.
• Be prepared to work during non-office hours, weekends, and holidays if necessary to keep systems running that support business operations.
• Coordinate with global IT teams to implement and maintain IT policies, procedures, backup/disaster recovery, and security protocols.

Project Management:

• Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
• Collaborate with cross-functional teams to support business initiatives and technology deployments.

Strategic Planning:

• Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
• Identify and address potential risks and vulnerabilities in the IT infrastructure.

Stakeholder Engagement:

• Serve as the primary escalation point for regional IT support-related issues, working closely with local business managers to understand their needs.

**Interested candidates are encouraged to send their resumes directly to acuadrado@judge.com for a prompt response. I will respond to qualified applicants within 24 hours.

Contact: acuadrado@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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