Manager Associate Relations
Elevance Health

Job Info

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Location: This position will take part in Elevance Health's hybrid workforce strategy which includes virtual work and 1-2 days in office per week.

**The ideal candidate will live within 50 miles and a 1-hour commute to one of our Elevance Health major office (PulsePoint) locations. Elevance Health supports a hybrid workplace model with PulsePoint sites used for collaboration, community, and connection.

The Manager, Associate Relations (AR) is responsible for leading a team focused on handling a wide range of AR issues. These include, but are not limited to, investigations, handling agency charges (such as EEO, DOL), resolving associate complaints, addressing performance management, coaching, development, attendance, terminations and other work-related issues. Manager, AR will be heavily involved in the modernization of AR by leveraging cutting-edge artificial intelligence (AI) technologies.

How You Will Make an Impact:

Primary Duties include, but are not limited to:

• Administer HR policies governing issues such as workplace rules and conduct, effective complaint resolution/investigation, performance management issues, ensuring fair employment practices, corrective action/performance improvement, compliance and audits.
• Providing triage intake to manage workloads across the team in a timely and effective manner to ensure consistent support and advice is given to consultants.
• Provides leadership, advice, guidance, coaching, and training to the team.
• Assists with any compliance or legal issues.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Oversees SLAs and participates in quality control/auditing for team development.
• Uses AI-driven tools to enhance associate engagement, streamline conflict resolution processes and provide data-driven insights.

Minimum Requirements:

Requires a BA/BS degree and a minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• HR designation (SHRM-CP or SHRM-SCP).
• ServiceNow experience highly preferred.
• Strong written, oral, presentation and interpersonal communication skills.

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