Manager, Operations - Driver Experience, Spark Pla...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

The team you'll join:

On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver Experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

Where you'll help:

As a member of the Driver Support Success team, you'll lead the business strategy for continuous improvement in driver experience on the Spark Driver Platform. You will play a vital role in identifying opportunities to improve satisfaction, reduce driver contacts, and to set drivers up for success. Using your strategic vision, program management, and analytical skills, you will partner with Product and Operations stakeholders to define a multi-year roadmap to improve driver experience and reduce driver contacts.

Your role will be to ensure the quality, accuracy, and effectiveness of deliverables; helping define KPIs that support the operational goals of Last Mile Delivery and Driver Experience.

Key Responsibilities:

• Project Tracking: Oversee and report on the progress of Driver Experience projects, ensuring they are completed on schedule and align with set objectives.
  

• Process Improvement: Evaluate and enhance project management and workflow processes to boost the team's efficiency and output quality.
  

• Communication and Stakeholder Engagement: Foster effective communication channels with project stakeholders and senior leadership, providing regular updates on project status, challenges, and achievements.
  

• Performance Metrics: Establish, monitor, and analyze performance metrics to gauge project success and pinpoint areas for refinement.
  

Preferred Experience & Skills:

• Flexibility and Adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry;
  

• Creativity and Innovation: An ability to think-outside-the-box and come up with new and innovative solutions to challenging problems;
  

• Ability to thrive in a fast-paced and ambiguous environment;
  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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