Manager Traffic Operations
Amerijet International Inc.

Job Info

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POSITION SUMMARY:

Directs activities in the traffic area ensuring the accurate completion and processing of airway bills, customs documents, Hazmat and clearance. The Traffic Ops Manager is responsible for providing leadership, management, and improvement of the operations. This position is expected to enhance the financial performance of the operation by attaining higher levels of productivity, efficiency, and customer experience. Will interface with stakeholders and collaborates with a variety of other functional areas to deliver program and company results that achieve business goals and objectives. You will also collaborate with internal business stakeholders to create procurement logistic solutions that meet or exceed service and cost expectations and special projects as defined by management. Also, will be required to interact with all regulatory agencies to ensure operations is in compliance.

Job Responsibilities include the following, but not limited to:

• Directs clerical staff in expediting import correspondence, airway bills, manifests and custom documents.
• Processes import US Customs documentation associated with arriving flights as well as other government agency declarations including FDA, DOT, F&W, USDA.
• Directs clerical staff in expediting import correspondence, airway bills, manifests and custom documents.
• Responsible for timely and accurate communication with all related parties including customer, government agency, and third-party transportation companies
• Prepares and present reports on a regular basis
• Follows up with clients to ensure full-service satisfaction and continued business.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendation to management
• Hires and ensures training of new employees.
• Oversees the documentation breakdown and delivery of cargo to customers, Export area, Domestic Stations, or Interline partners and airlines.
• Arranges shipping details for import Transfers, Domestic stations, and Interline partners and airlines.
• Expedites import arrangements and maintains current information on import tariffs, charges, and other regulatory organization requirements.
• Oversees the Automated Manifest System (AMS) program and ensures the airline complies.
• Oversees HAZMAT department.
• Oversees the General Order Program and ensures the airline complies.
• Performs employee reviews, coaches, councils, and assists employees to perform at their highest potential.
• Tracks performance against established standards for all activities under immediate supervision.
• Meets established cost benchmarks for the department.
• Additional duties as assigned.

Performance Standards/Measurements:

• Meet Pre-Determined Profit Targets for the department.
• Perform employee reviews on time.
• Ensure subordinate performance levels meet standards established.
• Zero wrong deliveries.
• Maintain accurate and concise records/files.
• Consistently follow Company policies and procedures (including governmental and safety) and departmental Standard Operating Procedures.

Minimum Skills, Qualifications, Education and Experience:

• Leadership Professionalism
• Strong ability to follow up on all tasks related to operations
• Capable of generating daily, weekly, and monthly reports
• Thorough understanding of all regulatory procedures
• Must be resourceful
• Must be able to work flexible hours
• Must have be able to oversee multiple projects of the operations simultaneous
• Strong organizational skills
• Strong written and oral communication skills
• Must be able to communicate effectively in both English and Spanish.
• Detailed knowledge in cargo operations, ramp, warehouse, and air freight
• Ability to read and interpret documents such as Bills of Lading and Airway Bills.
• Must be experienced with all Import Regulations.
• Ability to write routine reports and correspondence
• Experience communicating with various leaders of the organization
• Knowledgeable of air and ocean carrier's as well as transportation companies including trucking companies and warehouses.
• 3+ years direct experience overseeing/managing Traffic Operations strongly prefer with an airline.
• Hazmat material handling certification
• IADA certification
• Proficient with the Microsoft Suite
• Bachelor's degree strongly preferred with a minimum of 5 to 10 years related experience or ten years minimum experience in a related field
• Possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets Amerijet's insurance standards.
• Able to obtain SIDA badge.
• Legally eligible to work in the country in which the position is located.

Supervisory Responsibilities:

This position will have direct reports and is considered a leader within the company. Will be required to train and support a team to achieve departmental goals.

Language Skills:

The employee must possess strong interpersonal and communications skills, be able to effectively present information, respond to questions, and proficiently write reports and business correspondence.

Physical Activities and Requirements of the Position:

Sedentary work; sitting most of the time. While performing the duties of this job, the employee frequently works in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exerts up to 30 lbs. of force occasionally for office supplies and equipment.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms; move about the facility. Some light physical effort required.

Must be able to work well under pressure. Domestic/International travel and overtime are required when necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Acknowledgement:

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.

AAP/EEO Statement:

Amerijet International Airlines, Inc. is an equal opportunity and affirmative action employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability should send an e-mail to ADAapps@amerijet.com .

Legal Notices to All Applicants:

EEO is the Law

Pay Transparency Non-Discrimination Provision

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination

Dade County Living Wage Ordinance

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