Operational Support Specialist
Eurofins BioDiagnostics, LLC

Job Info

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Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Participate in activity for sample registration, and related activities including customer communications, telephone, e-mail, fax, and some lab support activities when applicable.

Responsibilities and Duties

General:

• Communicate effectively internally and externally
• Work cooperatively
• Direct sample flow and preparation in an efficient manner
• Ensure accurate and efficient execution of written protocols
• Pleasant and friendly demeanor.
• Ability to multi-task
• Ability to follow directions

Specific:

• Receive, prepare, categorize and organize incoming samples for entry
• Register samples, label, proof, divide and deliver to labs
• Communicate to Group Lead and appropriate lab staff regarding short seed including request for additional, where appropriate
• Participate in ensuring prioritization of sample registration
• Prepare, distribute, and retain Sample Entry Reports appropriately
• Update sample data and issue revised Sample Entry Reports where changes are needed
• Assist to deliver consumables to labs
• Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
• Answer and direct phone calls
• Mail final official EBDI testing certificates
• Effectively communicate personnel issues to Group Lead
• Participate in maintaining ISO documentation
• Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
• Maintain confidentiality regarding customer, samples, and employee information
• Cross train/work in labs on an as needed basis
• Assistance in seed disposal event disposal of retain samples and waste
• Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
• Answer and direct phone calls
• Mail final official EBDI testing certificates
• Effectively communicate personnel issues to Group Lead
• Participate in maintaining ISO documentation
• Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
• Maintain confidentiality regarding customer, samples, and employee information
• Cross train/work in labs on an as needed basis
• Assistance in seed disposal event disposal of retain samples and waste

Qualifications

• Associates degree in administrative or related field preferred.
• The incumbent must have good organizational skills and have the ability to communicate with subordinates, peers, supervisors, and possibly customers.
• Be a highly energetic, innovative, creative, people person.
• Effective communicator and have the ability to work across functional areas.
• Excellent verbal and written communication skills.
• High attention to detail.
• Competent with use of Microsoft applications: Excel, Word, One Note, and Power Point
• Flexible, open to change and new ideas

Additional Information

Schedule:

• Monday-Friday 8:00am-4:30pm
  

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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