Operations Representative
American Water

Job Info

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Requisition ID: 106612

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

New Jersey American Water is seeking our newest rock-star team member and is seeking an Operations Representative! If you have experience with creating work orders, maintaining databases and responding to inquiries accurately and professionally, then this role is for YOU! Apply TODAY for immediate consideration!

Primary Role

The Operations Representative I may be assigned to perform any task, activity, or responsibility that lies within the capability of the employee based on experience, knowledge, qualifications, and training.

Qualifications and Requirements

• The Operations Representative I must possess a working knowledge and adhere to all OSHA safety standards and all Company safety protocols and policies put forth.
• The Operations Representative I must be detail-oriented and capable of preparing accurate records and documents.
• The Operations Representative I must possess a general understanding of water utility field operations and a working knowledge of Company policies and procedures, as well as federal, state, and local regulations applicable to area of responsibility.
• The Operations Representative I must possess strong verbal and written communication skills and be capable of operating a computer keyboard with speed and accuracy.
• The individual must be able to perform the essential functions and meet the physical requirements of Operations Representative I.
• The individual must be capable of operating Company equipment and vehicles and must possess and maintain a valid New Jersey Drivers' License with the ability to pass a motor vehicle report.

Scope of Responsibilities

• Operations Representative I responsibilities may include, but are not limited to:
• Prepare accurate documents and reports such as, but not limited to, investment, maintenance, retirement, merchandising and jobbing work orders, work order completion notices and sketches, extension deposit agreements and refunds, street opening permits, purchase orders, activity reports, field sheets for main, hydrant, and service installations, test sheets for fire flow tests, and comparisons of contractors' bids.
• Maintain database related to the entry of statistical data regarding the operation of the transmission and distribution system in addition to departmental records.
• Respond to inquiries accurately and professionally and, when necessary, involve the appropriate individuals to resolve customer and company-related issues and to achieve the highest level of customer service in all areas of assigned responsibility.
• Record pertinent data and maintain accurate and complete records.
• Prepare correspondence to customers, contractors and vendors.
• Complete Costs Analysis.
• Record and monitor investment and maintenance budget expenses.
• Process mark-out requests in accord with Underground Facility Mark-Out Program.
• Update distribution system maps and systems.

Eduaction

• HS Diploma or GED required.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: New Jersey

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