Order Handling Representative
Alfa Laval Global

Job Info

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Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role as this position provides after sales support to internal and external customers by creating field service jobs in our systems. This is a hybrid position located in Warrington, PA

As a part of the team, you will:

• Perform all functions necessary for proper processing of customer orders and quotes through the use of the internet, a diverse system portfolio, PC Software and more.
  • Enter orders as requested by Sales
  • Provide follow up on customer order backlog to ensure invoicing is completed in a timely manner with accurate order dating to ensure timely delivery.
  • Review purchase orders to determine if customer expectations can be met.
  • Interact with Sales team to have a clear understanding of what service is required and when
• Provide Support for other Field Service Order Handling team members as needed
• Assist Accounts Payable/Receivable with basic accounting functions such as processing credits for returns, providing proof of delivery for invoicing and receiving purchase orders so that vendors can be paid.
• Address concerns resulting from customer errors.
• Assist with authorizations for parts to be returned to our warehouses.
• Ability to work in office 3/5 days a week.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

You have a High school diploma, Associates degree in business or related field preferred with two years of experience in a customer service role, preferably in a technical or industrial environment, and:

• Excellent interpersonal, communication and organizational skills
• Excellent phone skills
• Strong desire to provide quality service with a team approach to achieve customer satisfaction
• Willingness and ability to be on 24 hour call on a periodic basis
• Strong PC skills in word processing, spreadsheet and database software
• Candidate must be able to maintain composure in stressful situations

What's in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $25 to $28 per hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer

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