Principal Infrastructure Engineer
American Water

Job Info

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Requisition ID: 107387

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Disaster Recovery Specialist will be responsible for developing, implementing, and managing disaster recovery strategies and solutions to ensure the continuity of critical business operations. This role requires a deep understanding of AWS services and best practices for disaster recovery and resiliency.

Key Responsibilities will include:

• Develop and maintain comprehensive disaster recovery plans and procedures.

• Design and implement AWS-based disaster recovery solutions, including backup and restore, failover, and failback strategies.

• Conduct risk assessments and business impact analyses to identify critical systems and processes.

• Collaborate with IT and business teams to ensure disaster recovery plans align with business objectives and compliance requirements.

• Perform regular disaster recovery testing and drills to validate the effectiveness of recovery plans.

• Monitor and manage AWS infrastructure to ensure high availability and resilience.

• Provide training and support to staff on disaster recovery procedures and best practices.

• Understanding of SAAS Disaster Recovery configurations and testing.

• Stay current with AWS advancements and industry trends to continuously improve disaster recovery strategies.

#LI-JS1

Key Accountabilities

• Disaster Recovery monitoring Duties - 10% Monitor the status of the systems for resiliency across the American Water environment. These could be metrics or notifications from AWS or various SAAS Vendors to ensure the reliability and resiliency status of American Water Systems in near real time.
• Policies, Procedures, and Standards - 30% Drive the enhancement and reconfiguration of Disaster Recovery and Resiliency standards, procedures, and policies. American Water is undergoing a large technology platform shift and this role will be pivotal in creating Disaster Recovery and resiliency plans for the future of the American Water technology environment.
• Technical Requirements and Design - 35% Act as a technology direction lead in disaster recovery and resiliency and provide detailed information and advice as necessary in that specialization in order to achieve business outcomes. Develop and/or promote technical solutions which support the business requirements related to resiliency and disaster recovery. Be accountable for specific deliverables in relation disaster recovery. As needed, lead the technical activity within their area of disaster recovery.
• Coordination - 25% American Water utilizes a large number of Software As a Service (SAAS) systems which require significant coordination between different groups both inside or outside of American Water. Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the various technology teams to ensure the resiliency and disaster recovery needs are me

Knowledge/Skills

• Excellent decision-making ability, balancing what is right with what is realistic
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success
• Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
• Strong knowledge of IT infrastructure, networking, and security principles.
• Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology.
• Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations
• Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view
• Understanding of AWS resiliency concepts, and the ability to drive the adoption of those concepts.
• Understanding of SaaS disaster recovery and processes/procedures to ensure resiliency of business processes dependent upon SaaS Solutions.

Experience/Education

• Bachelors' degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field .
• Master's degree is preferred [equivalent work experience will be considered]
• 10+ years experience working in the disaster recovery with a focus on cloud disaster recovery.
• Experience with AWS disaster recovery tools and services such as AWS Backup, AWS Elastic Disaster Recovery, and AWS Resilience Hub.

Travel Requirements

• As necessary, up to 10%

Work Environment

• Hybrid - 3 days a week in the office ability to work 2 days a week remotely

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia

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