Product Quality Engineer
Vertiv Corporation

Job Info

---

Vertiv is hiring a Product Quality Engineer in Westerville, OH to provide support and accountability for planning, controlling and improving quality and reliability for all products within the region. This includes manufactured and purchased products, services and software supplied to Vertiv Customers. Is a Customer advocate regarding all product, systems, methods, processes, measures and issues. Additionally, this role is responsible for planning and implementing Systems, Processes, Policies and Procedures which will ensure an effective quality system that complies with Customer requirements, selected International and Industry Standards.

This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems, Service Quality and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable).

RESPONSIBILITIES

Service Quality

Gain deep understanding of data that impact service and product quality.

Lead/ coordinate with Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data.

Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data.

Best practice sharing across region and LOB's.

Manage and contribute to the Process risk analysis.

Responsible for the implementation / deployment and sustainment of Quality System

Maintain documents of the Quality Management System

Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation.

Perform Internal audits and data collection within respective areas and report its progress.

Contact for external certification bodies and represents for applicable ISO related audits.

Product and Service Quality

Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities. Collaborate on improvement initiatives leading to high quality level products.

Work with business leads to drive corrective actions for Service and Manufacturing related issues.

Work within and coordinate with manufacturing facilities to drive field quality issues, process and remediations.

Customer Quality

Customer Claims management coordination

Coordinate Customer audits, and manage improvement actions.

Conduct contract reviews for customer contract documentation.

Supplier Quality (in cooperation with the Market Unit, Supplier Quality organization, and Supply Chain)

Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs.

Manage supplier claims processes within market unit in cooperation with Supplier Quality team.

In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers.

Reporting

Provide monthly reporting for relevant Quality KPIs

Provide site visit and inspection reports

Others

Develop and maintain effective communication within the business.

Performs other duties and oversees special projects and assignments as may be assigned by management.

Follows procedures, rules and principles of Quality Management System,

Respects principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices,

Follows all rules of H&S and living environment protection defines by internal procedures or communicated during trainings,

Follows required actions to prevent all emergency situations and follows operation controls rules,

Reports all accidents, occupation diseases and emergency situations (where applicable)

QUALIFICATIONS

• 4 Year Degree, technical preferred or equal technical experience.
• Prior Engineering/ Service roles for at least 5 years
• Fluent in English
• Strong leadership skills
• Strong verbal and written communication skills
• Well-developed interpersonal skills
• Active knowledge of quality systems, tools and standards desired.
• Experienced Lean Six Sigma practitioner preferred.
• Intermediate to Advanced in MS Excel
• Excellent problem solver; experience with 8D methodology and supporting tools.

PHYSICAL & ENVIRONMENTAL DEMANDS

• N/A

TIME TRAVEL REQUIRED

• 75% travel

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

---