Product Quality Engineering Fellow
Caterpillar

Job Info

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Career Area:
Engineering
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Job Summary:

The Global Quality Product Quality Steward / Engineering Fellow provides direction and support for Global Quality data, processes and tools.

What You Will Do:

• EPO for Product Quality Excellence Awards (7 categories) including:
  • Analysis of prime product data to choose semi-finalists in 5 categories
  • Working with L1-L4 teams on their self-nominated awards in 2 categories
  • EPO Admin tasks
  • Author of the Excellence Awards Sharepoint pages
• Enterprise quality metrics (DPU) ownership including:
  • Governance of data in the quality data lake and what is a 'defect'
  • Working with the EO on annual targets
  • Providing monthly metric reports to the EO via FSD
• Enterprise quality data and tools including:
  • Reviewing Snowflake data requests
  • Tool enhancements
  • Tool explanations
• Dealer facing quality processes and tools including:
  • CPI dealer facing views and dealer access control
  • SIMSi SME
  • PIQ process, tool and data owner
  • DPPM process, tool and data owner
• Quality data governance including:
  • Author of 'Integrity in Quality Metrics' EP
  • Working with EFDL and other data domains using our data

Education Requirement:

Engineering degree required. Quality accreditation like ASQ CRE and/or CQE recommended.

What Skills You Will Have:

Products and Services :
• Oversees development activities for global quality tools.
• Advises colleagues on VOB and VOC use cases, implementation and operational considerations.
• Coaches others (with various Q&R skill levels) on key factors in problem solving, quality data and tools.
• Develops processes, procedures, and tools for field facing quality data analysis and RCCA
• Promotes understanding of multiple quality related data sets and their unique features and interdependencies.
• Governance and Compliance pertaining to quality data.

Effective Communications :
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience - both internal and external (dealer) audiences.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Technical Excellence :
• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Technology & Data Advising :
• Collaborates with the Enterprise quality data network to help clients effectively identify, plan for and accomplish technology objectives.
• Supervises others in advising a range of clients across a myriad of products, technologies, services and solutions in the quality data domain and quality data tools.
• Identifies and evaluates emerging technologies and data sets and advises clients regarding their potential business impacts.
• Effectively consults with and conveys technology concepts, quality data, business impacts and other advice to senior client levels.
• Trains others in developing technology business, channel management and client coaching.
• Leverages formal certifications in mastery of multiple areas of technology in demonstrating credibility for client consulting.

Influencing Through Expertise :
• Communicates complex ideas and concepts in a clear and concise manner so that others can understand.
• Exhibits depth and breadth of knowledge, skill, and experience in the quality data and tools field.
• Provides relevant, timely and objective subject matter/process expertise and key insight regarding multiple client business areas and affiliated fields.
• Provides others with information, opportunities, or resources to develop their skills in the area of expertise.
• Discards examples of persuasive arguments lacking evidentiary support or impact.
• Coaches others to enhance their proficiency regarding the tenets, practices, and examples of the 'trusted advisor' credential.

Product Development :
• Utilizes appropriate tools and techniques for converting tool requirements into a technical design.
• Synthesizes input from customers, both end users and tool developers; translates to product development efforts.
• Participates in analyzing Enterprise (both internal and dealer) conditions and recognizes new product opportunities.
• Leads the implementing tool development strategy for a specific function.

Troubleshooting Technical Problems :
• Evaluates business impact of failure and the criticality and timing of needed resolution.
• Resolves difficult or high-impact problems.
• Coaches others how to resolve integration or communications problems in multi-vendor environment.
• Applies specific techniques for isolating a problem and defining resolution approach.
• Explains to users what is/is not a software or data technical problem vs a user perceived problem

Additional Information

The location for this position is Mossville, IL.

Domestic relocation assistance is available for this position.

This position will require up to 25% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Summary Pay Range:
$156,000.00 - $234,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Posting Dates:
January 9, 2025 - January 23, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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