Project Manager - PROMs
Partner's Healthcare

Job Info

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Site: Massachusetts Eye and Ear Infirmary

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
POSITION SUMMARY: Supports projects relating to quality and safety initiatives in the department of otolaryngology - head and neck surgery (OHNS) as a project manager. This includes collecting and analyzing data pertaining to safety outcomes, and quality metrics; ensuring registry participation; collating information regarding patient / family satisfaction; participation in case reporting and review; participation in educational activities relating to quality and safety. ESSENTIAL FUNCTIONS: 1. Projects - Serves as contact and manages implementation for Quality and PROMS projects - Establishes milestones; monitors adherence to plans, budgets, schedules - Leads project review meetings - Identifies problems and develops solutions, such as allocation of resources or change of scope - Participates and completes data collection, where applicable - Provides effective communication to keep everyone on board with projects - Undertakes and completes other projects as required, including preparation of presentations - Helps identify risks and opportunities 2. Coordination of Quality and Safety Initiatives - Develop strong knowledge base regarding quality metrics for the OHNS specialty - Closely monitors departmental performance on internal and external metrics and ensures the department is making the right steps to meet and exceed the metrics - Closely monitors departmental safety initiatives and performance - Support leadership in monitoring departmental quality and safety metrics for trends and variances - Ensure that OHNS leadership is informed of quality issues discovered in the preceding reviews - Work with leadership to develop and implement performance metrics and targets for both suburban practice locations as well as the hospital based practices - Facilitates communication between clinic, division, and department leaders - Implements, both remotely and in-person, patient reported outcome metric surveys in clinic - Helping clinic leaders create teams and plans to address Quality & Safety Issues - Coordinate departmental meetings with external OHNS registry for quality and safety goals 3. Patient and family satisfaction - Work with leadership and Department staff to foster an environment of patient and family centered care - Ensure clinical leaders are engaging front-line staff and physicians in improving patient experience - Collect and analyze patient satisfaction data 4. Other Duties(include the following) - Attends relevant remote and/or in person meetings related to above roles, as determined by leadership, including Morbidity and Mortality conference and weekly Quality Meeting - Synthesizes relevant information for presentation or forwarding in a timely manner - Compiles, researches, and prepares documents for presentations - Troubleshooting as needed - Recommends improvements and implements changes for the most effective support for all departmental functions Keywords: PROMs, Quality, EPIC.
REQUIRED SKILLS: - Excellent verbal and written communication skills - Ability to manage and coordinate multiple activities and shifting priorities under tight time frames - Organizational, analytical, problem solving, planning, and decision making skills - Strong analytical and problem solving skills - Ability to maintain strict confidentiality with understanding if HIPAA restrictions - Excel and other spreadsheets EDUCATION AND EXPERIENCE: - Bachelors in business or equivalent combination of education and experience - 3 - 5 years in healthcare preferred - Proficient with computers and data analysis software.

Qualifications

REQUIRED SKILLS: - Excellent verbal and written communication skills - Ability to manage and coordinate multiple activities and shifting priorities under tight time frames - Organizational, analytical, problem solving, planning, and decision making skills - Strong analytical and problem solving skills - Ability to maintain strict confidentiality with understanding if HIPAA restrictions - Excel and other spreadsheets EDUCATION AND EXPERIENCE: - Bachelors in business or equivalent combination of education and experience - 3 - 5 years in healthcare preferred - Proficient with computers and data analysis software

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Hybrid

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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