Records Associate
TNBR Careers

Job Info

---

Title: Records Associate

Institution: Volunteer State Community College

Job Summary:

The purpose of this position is to serve as the primary point of contact for the Office of Records and Registration. Additionally, the position completes transactional business for students, faculty, and staff/administrators as it relates to the business of the Office. This position also provides backup support for other Records personnel during peak workloads for their positions.

Job Duties:

Serve as a primary point of contact for students, faculty, administrators, staff, alumni, and visitors who need to conduct business with the Office of Records & Registration, including but not limited to, form distribution, completion, intake, and processing with special emphasis on drop/adds and mass registration. Assist students and alumni via phone and/or electronically, with questions and business processes for which the Office of Records and Registration is responsible. Serve as a primary point of contact for the Records email inbox using the College's Customer Relationship Management (CRM) system, Slate, and the Records chatbot. Have responsibility for College individual student/alumni transcript and enrollment verification processing and fulfillment through both the National Student Clearinghouse software systems and manual requests. Process name and address changes as requested for all current Volunteer State Community College students and alumni. Process outgoing and distribute incoming mail for the office. Verify credential conferral and provide diplomas to graduates. Assist students at Commencement with concerns, line-up, and information needs. Assist with the manual registration and drop/withdraws of dual enrollment students. Assist with schedule maintenance, including but not limited to, part of term changes, course linking, and instructional method changes. Assist with Directory Information Requests. Assist with publishing the Academic Calendar. Assist with document imaging including document batching and indexing. Represent, in a positive manner, Volunteer State Community College, the Division of Student Services and the Office of Records and Registration with all internal and external constituents. This position also provides backup support for other Records personnel during peak workloads for their positions. Other duties as assigned.

Minimum Qualifications:

High school diploma or equivalent.
One year of office experience.

Preferred Qualifications:

Associate's degree.
A Certified Administrative Professional (CAP) certification.
Knowledge of Banner Student Information System.

Knowledge, Skills, and Abilities:

Must have strong computer skills.
Must have good communication skills.
Must have the ability to establish an effective working relationship with students, faculty, administration, and the public.
Must have exceptional organizational skills with a high attention to detail.
Must be willing to work evenings and weekends as required.

Pay Rate: $34,736 - $41,684 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

This job has expired.