RMA Service Supervisor
American Battery Solutions

Job Info

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American Battery Solutions has a full-time opening for a RMA Service Supervisor in Springboro, Ohio.

Job Summary

The Return Material Authorization (RMA) Service Supervisor oversees the RMA process, ensuring efficient handling of returned products, including Non-RMA returns, service packs and in-house reworks while leading a team of operators. This hands-on role involves coordinating with various departments to resolve customer issues and process returns. The RMA Service Supervisor is responsible for developing and implementing procedures to improve the return process and managing inventory associated with returns.

Responsibilities

• Lead and train a team of RMA service operators.
• Assign and monitor daily tasks, ensuring timely and accurate processing of returns.
• Ensure returns are processed in accordance with company policies and customer needs.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the RMA process.
• Analyze return data and metrics to identify trends, issues, and areas for improvement.
• Collaborate with other departments, such as logistics and quality, to resolve product-related issues.
• Oversee the management of inventory associated with returned packs, including restocking, disposal, or repair.
• Ensure accurate record-keeping and inventory control related to returned material.
• Generate and review reports on RMA metrics, including return rates and processing times.
• Conduct regular performance reviews and provide feedback and coaching to team members.
• Maintain accurate records of RMA transactions and documentation.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Position Qualifications

• Bachelor's degree in Business Administration, Operations, Management, or equivalent degree preferred.
• Minimum of two (2) years of supervisory experience in a manufacturing environment.
• Minimum of five (5) years of experience in a manufacturing environment.
• Module/Pack building experience preferred.
• Excellent problem-solving and decision-making abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with ERP software.
• Ability to analyze data and generate reports.
• Strong organizational skills with attention to detail.

Key Competencies

• Focuses on Quality: Drives work results with a quality focus on actions and results.
• Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problems
• Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
• Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
• Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
• Communications: Exchanges thoughts, feelings, and information effectively.

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• May be required to recognize small numbers, letters, symbols, colors on prints, and/or operate field instruments/equipment.
• May need to work overtime in emergencies.
• Able to complete physically demanding work.
• Able to lift and carry heavy objects.
• Must be able to manipulate equipment for calibration and modification.
• Excellent depth perception and reaction time.
• Prolonged periods of standing, walking, bending, and stretching.
• Must be able to bend, lift, stretch, stoop, push, pull, stand, and carry as needed to inspect, service, and operate machinery, equipment, and gauges.
• Must be able to maintain attention for long periods of time.
• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
• May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead..
• Visual acuity to read instructions, operate machines and inspect parts produced.
• Must have good hand/eye coordination.
• Must be able to physically operate heavy equipment.
• Must be able to stoop, kneel, crouch, reach, and stand to operate and repair heavy equipment.
• The noise level in the work environment can be moderately loud.
• The ability to respond quickly to sounds.
• The ability to see and respond to dangerous situations.
• The ability to wear personal protective gear correctly most of the day.
• The ability to pass a human performance evaluation/ physical assessment.

Why Join Us

American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.

Benefits Overview

• Paid time off includes 4 weeks, 15 holidays, and parental leave.
• 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
• Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee Referral Program.
• Employee development and career growth opportunities.

About Us

American Battery Solutions Inc. ("ABS") is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.

As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.

The Location - Springboro, OH

American Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro's exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks.

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

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