Position Summary:
Iowa Health Care department of Health Care Information Systems is seeking a Senior IT Support Consultant. This role will perform expert technical troubleshooting for software applications and will also perform complex software installations in a managed workstation environment. This role will also support deployment/troubleshooting of managed applications on both personal and institutional mobile devices in a walk-in service desk environment.
As a member of the Customer Facilitator team, this role will act as a liaison between HCIS divisions and customers, coordinating small projects as necessary and matching customer needs to UIHC-supported solutions. Additional duties for this role include creating written procedures for troubleshooting and software installation, as well as how-to documents for common tasks. Additional duties including creating how-to documentation for common tasks and coordinating small projects such as software migrations. May lead small projects, as necessary.
Position Responsibilities:
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