Senior Manager, Customer Education Services
Alteryx

Job Info

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We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Senior Manager Customer Education Services helps to drive the strategy & operations of the Education Services offerings by driving the curriculum and the customer experience to ensure that all customers globally have access to high quality and relevant education and assessment options. The Senior Manager will balance focus on enabling our customers to accelerate the adoption & use of Alteryx and work effectively across teams to ensure a seamless customer learning and adoption experience for all Alteryx existing and new products.

The successful candidate must manage multiple responsibilities independently and lead a team to outcomes. The position interacts with many teams within Alteryx and at many levels. To succeed in this role, the people leader must be able to communicate effectively with technical and non-technical audiences to drive the education services strategy.

Responsibilities include:

• Lead and develop a strategy and operating plan for the education services curriculum, portfolio and its evolution across customer personas and customer lifecycles.

• Manage the operate model to drive customer satisfaction, profitable growth, and high customer adoption & use of our education services and Alteryx products.

• Lead our educational professionals to enable and achieve high quality, high CSAT scores, and customer satisfaction.

• Effectively communicate and negotiate with other Alteryx teams on offerings and manage any feedback & improvements to educational services & delivery.

• Develop and implement new processes, standards, and operational plans that impact our ability to achieve our desired results.

• Create effective methodologies on delivery best in class education services such as training & events in all delivery channels including online, virtual and instruction led trainings.

• Collaborate and share training curriculum and programs with other stakeholders and teams.

• Deliver on initiatives to evolve our learning platforms and tools in training, learning marketplace, and certifications.

Additional Accountabilities

• Succeed against complex objectives in a matrixed environment.

• The role is critical to the services of customer-facing training delivery, so the person must have excellent customer service skills, and excellent written and verbal communication skills.

• Ability to effectively work in a highly ambiguous environment and within cross-functional teams across the organization.

Qualifications

• The Senior Manager Customer Education Services must demonstrate strong detail-orientation and be self-driven.

• Experience leading a team and mentoring staff of all experience levels.

• Proven leadership style focusing on accountability, trust, respect, and leading through change.

• Ability to engage collaboratively and cross functionally internally with Customer Experience, Product Development, Product Management, Revenue Operations, and Sales.

• Strong balance of collaborative and self-starter mentality; able to own your business while also working well the teams.

• Experience managing a business and team to achieve results while staying within budget.

• Experience in education or educations services portfolio development.

• Four-year college degree with an emphasis in business, education, or communications.

• 7+ years of supervisory experience in customer service operations management in a large, complex environment.

• Experience with Alteryx tools and solutions highly preferred.

Compensation 160,000-200,000

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.

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