Senior Specialist Business Services
American Water

Job Info

---

Requisition ID: 107365

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

New Year around the corner! start off the New Year with a New Career! American Water has an immediate FT opening for a Senior Specialist Business Services! If you have experience with business services support in an assigned area or to an assigned customer/client base, including relationship building, trouble shooting, then this role is for YOU! APPLY TODAY!

Primary Role

Responsible for business services support in an assigned area or to an assigned customer/client base, including relationship building, trouble shooting, communications and documentation and problem resolution.

Key Accountabilities

• Responsible for business services support in an assigned area or to an assigned customer/client base, including relationship building, trouble shooting, communications and documentation and problem resolution. (10%)
• Handles escalated issues related to the operating companies. (10%)
• Responds to requests for information/reports/data relative to rate cases. (10%)
• Respond to questions, problems and issues from the client/customer/user community. (10%)
• Create and manage an issues list and coordinate resolution. (10%)
• Analyze business issues and needs and document requirements. (10%)
• Provide or facilitate training of customers/clients/users and/or internal staffs or departments. Monitor service level agreements to insure organization is meeting deliverables.
• Collaborate with customers/clients/user community to insure satisfactory performance.
• Facilitate periodic reviews, client surveys and evaluations, conferences, site visits, conference calls, and/or business communications to transition clients or maintain service and satisfaction levels.
• Prepare, monitor, update and distribute appropriate business communication. Maintain awareness/issues list of current business, processes, and practices.
• Identify potential performance or service problems and recommend corrective action.
• Develop business presentations, as needed. Handle special projects and responsibilities as assigned. Trains less experienced members of the team.
• May coordinate projects between the center and operating companies. Other duties as assigned. (40%)

Knowledge/Skills

• Knowledge of the business and technical environment, business operations, practices and processes.
• Knowledge of related business systems and software (e.g., JD Edwards, ORACOM, etc.) Knowledge of standard business software, including Microsoft Office products.
• Position requires a level of knowledge and expertise sufficient to develop and deliver presentations and information and respond to questions/issues from clients, and internal staff in informal and formal settings.

Experience/Education

• Bachelor's Degree Required in Accounting, Finance, Human Resources or related business/operations discipline.
• More than five (5) years experience in utility operations, client support, or related discipline of area supported.

Certifications and Licenses

• Active State Driver's License required with the ability to pass a motor vehicle report.
• Travel-10% of the time.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: St Louis

---