Service Center Manager
Alfa Laval Global

Job Info

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Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

The Service Center Manager has the overall management responsibility for the Service Center. Key areas include financial management of the budget, investments, general support of the Marketing and Sales group, overseeing the repair and service activities, employee development, product process development, all training, all service center EH&S, quality, on time delivery, and communication with the corporate office.

This position will support repair activities for our internal and external customers. Provide daily supervision of team members, prioritize and coordinate repair work. Assist with hands on trouble shooting and repair related mechanical issues. Assist the team on achieving our set baseline measurements and goals.

In this role, you will:

• Prepare financial documents for the annual budget for the operation, including design and management of the Service Operations Business Plan.
• Develop and coordinate projects involving capital expenditures, product/process improvements (lean manufacturing), ALPS-Alfa Laval Production System, and plant improvements (5S).
• Perform functions as required: Labor Reporting, payroll records & reporting, subcontracting orders, vendor management.
• Review of quotations for content, professionalism, and technical correctness.
• Communication with customers when appropriate.
• Maintain safety program, including training, and approval of safety records.
• Maintain Service Center Safety program, including training, and approval of safety records.
• Maintain facility to ensure compliance with all EPA, OSHA and DER requirements.
• Provide leadership and direction for all employees at the Service Center, including bi-annual reviews.
• This position is a role that requires the ability to be a hands-on manager, to fully understand the manufacturing process and be able to step-in and provide team support when needed.
• Issue and maintain purchase orders for shop supplies, facility needs, and non-repair items.
• Track and report workshop employees labor, vacation, sick hours, and forward to payroll.

ORGANIZATIONAL COMPONENTS

The Service Center Manager reports to the Director of Service Operations. The position provides a key leadership role to the facility and operates with minimal direction. Annual planning and execution is performed utilizing the Business Plan developed and initiated by the Director of Service Operations and the USA Service Operations Management team.

Externally, the Service Center Manager works with, and has a relationship with, the following:

• Customers, including Purchasing, QA Inspection, and Engineering. Responsibilities include price negotiation, technical support, scheduling, and supporting of design improvements
• Outside Vendors, including sales, purchasing, and accounting. Responsibilities include vendor searches, price negotiations, contract agreements, and scheduling to meet our customer demands.

Internally, the Service Center Manager works with, and has a relationship with, the following:

• Sales and Marketing teams, including sales personnel, market unit, and segment unit managers. Responsibilities include scheduling, reviewing of technical issues, and proper determination of setting the sales pricing of repairs/reconditioning.
• Logistics, including management, customer service, and buyer/planners. Responsibilities include expediting, vendor searching, and forecasting.
• Management, including Division Presidents. Responsibilities include updating financial information and specific requests dealing with customers, warranties, or capacity planning.
• Marketing Communication.

KEY PERFORMANCE MEASURES

• Invoicing
• Gross Margin of each repair/reconditioning
• P3S (expenses) and Factory Result
• Warranties
• Investments
• Safety
• Quality - Claims
• Job lead times
• DOT - on time performance

KEY COMPETENCIES NEEDED

• A1 - Providing Direction
• C5 - Management Control
• E5 - Initiative
• F3 - Execution
• A3 - Motivating Others
• B5 - Flexibility
• D3 - Commercial Orientation
• E7 - Communication Skills

EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED

You have a Bachelor Degree preferably in Engineering or Business Administration and/or 10 years of practical experience within manufacturing, assembly, or service environment, and:

• Strong managerial and leadership skills. Ability to modify leadership style and management approach to reach company goals and objectives.
• Knowledge of production processes, fabrication methods, machining, and design
• Strong communication skills, both written and verbal. Ability to direct personnel in team direction to accomplish specific goals
• Ability to coordinate inter-activity between all departments and make decisions based on available data and instinct.
• Fundamental knowledge of standard word processing, spreadsheet, and database applications.

OTHER REQUIREMENTS

Maybe 2-3 trips a year locally and 1 trip internationally.

What's In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The salary range for this role is typically $92,418 - $115,000 + bonus.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

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