Service Management-ITIL Team Lead
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Sierra Vista, AZ that is seeking a Service Management-ITIL Team Lead.Responsibilities:- Working directly with leadership and in close cooperation with the Service Management-ITIL process SME
- Coordinate with stakeholders to identify and communicate ITSM vision, mission, strategy, benefits, and deliverables
- Identify ITIL process requirements, goals, and associated KPIs for implementation, ongoing management, and improvement within the organizational ITIL practice, in accordance with ITIL best practice guidance
- Provide organizational guidance on ITIL based process areas and strategize to drive efficiencies
- Assess existing process capabilities and associated metrics to identify and take action on improvement opportunities
- Develop data collection, analysis, and reporting methodologies to measure process effectiveness and efficiency, as well as organizational capabilities
- Ensure process related documentation supports government policies and effectively describes processes, SOPs, and TTPs to promote organizational adherence to process activities and goals
- Manage direct reports to adhere to organizational policies and requirements
- Mentor and guide ITIL-SM process managers to develop, manage, and improve process documentation, activities, and metrics
- Mentor and guide ITIL-SM process managers in the development and delivery of ITIL based training programs to ensure compliance with organizational goals and process requirements
- Mentor and guide ITIL-SM analysts to effectively gather, interpret, trend, and report on process related data
- Mentor and guide additional ITIL-SM staff in the execution of their duties to increase the efficiency and effectiveness of all ITIL-SM related functions
REQUIREMENTS:
- High School diploma/GED and 4 years of Service Management-related experience, or AA/AS and 2 years of experience, or BA/BS
- ITIL 4 Foundation certification, upon hire
- At a minimum, one ITIL 4 Specialist certification required w/in 6 months of hire
- 2+ years of experience in leading teams of 5-10 people
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
- Excellent communication and presentation skills, both written and verbal
- Excellent PC skills and capabilities in using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
- Demonstrated ability to prioritize and execute tasks with multiple competing priorities
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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