Hybrid or remote in Stratham, New Hampshire
Job Description :
Job Description: Coordinator Site Experience and Ecomm Ops
Position to be based in Stratham, NH and open to Hybrid and/or Remote possible.
Position Overview:
As the Coordinator of Site Experience and Ecomm Ops, you will be responsible for creating and implementing strategies to enhance customer engagement, loyalty, and personalized experiences across our digital platforms. Your role will focus on improving the experience on the site, enhancing brand loyalty, and driving revenue growth through innovative and data-driven strategies.
WHAT YOU WILL DO:
1. Technology and Tools: Assist with the implementation, management and testing of technology solutions to enhance the site experience and loyalty program efficiency and effectiveness.
2. Data Analysis: Utilize data analytics to monitor the effectiveness of loyalty, personalization, and site experiences. Continuously assess customer behavior, preferences, and engagement metrics to refine strategies and optimize results.
3. Operations: Assist with management of multimillion dollar budget, including creation of requisitions, POs and prompt receipt and payment of invoices across multiple vendors. Partner with our Business Ops team to maintain hygiene of our store locator database.
4. Content Personalization: Build out personalized content throughout the site, including product recommendations, promotions, and messaging, to resonate with individual customers.
5. Testing and Optimization: Conduct A/B testing and multivariate testing optimize the UX and CX for timberland.com and timberland.ca, including loyalty program components and personalization strategies. Implement data-driven optimizations to maximize engagement and conversion rates.
6. Customer Insights: Analyze Voice of Customer programs with the goal of collecting insightful data, surfacing and reacting to trends to improve CX.
HOW YOU WILL DO IT:
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