ADP is hiring a Sr Client Svc & Prod Supt Spec-G21213
Basic Function
As a SR Client Service and Product Specialist, you will be responsible for servicing Wisely Accounts and Wisely clients in a call center environment. You will be providing support on client day-to-day operations and client initiatives.
Essential Responsibilities
Non-Essential Responsibilities
Special Accountability
Documented procedures must be followed without impairing Wisely clients (Wisely Accounts), their employees, and Payroll Regions, or causing financial exposure to Clients or ADP.
Qualifications
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
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