Sr Manager, Project Support - Central Labs
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

Location/Division Specific Information

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Discover Impactful Work:

Supports project management assistant group objectives through leadership and development, prepares and maintains process documents and acts as a back-up for the (Associate) Director PM, when needed. Manages comprehensive lab projects to ensure project success. Ensures that timelines, specifications, and budgets are met with high client satisfaction. Assesses feasibility for requests for proposals (RFP's) and analyzes requests to provide recommendations for bids. Consults on project management issues and identifies areas within Project Management for development and efficiencies in performing tasks. Liaises with major sponsor's operational personnel (Clinical team, Study Monitors, other sponsor and CRO staff) and coordinates all project related activities internally and with external vendors. Manages all setup activities, monitors all phases of study, and performs the study closure.

A day in the Life:

• Manages project management assistant staff. Recruits, trains, develops, and assesses employees' performance. Writes, evaluates, amends and deploys procedures and SOPs in global alignment. Monitors SOP compliance.
• Pre-study assignment: Supports the business development team with project management and operational inputs for completing RFIs, or feasibility information for RFPs, travels with BD to clients for capability presentations.
• Conduct Phase: Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study. Controls, manages and follows day-to-day activities during the course of the clinical trial to resolve any issues and answer queries.
• Provides oversight metrics to sponsors and is overall responsible to build and maintain good client relationship for the assigned project(s).
• Conducts regular face-to-face client meetings and continuously addresses client concerns and needs in order to increase client satisfaction
• Manages client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies.
• Establishes high-level of customer service for clients and programs to support continued service and growth of relationship.
• Guides and supports work flow of team members. Performs as a mentor and trainer, identifies areas for development and efficiencies in performing tasks. Authors, reviews, revises and implements relevant procedural documents. Serves as a back-up for the (Associate) Director PM, when needed

Keys to Success:

Education

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years) or equivalent and relevant combination of education, training, & experience.
• 2+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Strong verbal, written and presentation skills
• Strong ability to lead, work with and motivate others (people and leadership skills)
• Superior time management, planning and organizational skills
• Competent with specific computers and enterprise applications, including office productivity
• Ability to think logically to program the IT system according to protocol requirements
• Critical thinking skills to support quality decision making
• Robust analytical skills
• Detail orientation and compliant with procedures and policies
• Strong client relationship management skills
• Ability to work effectively with multi-level teams

Work Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require travel. (Recruiter will provide more details.)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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