Sr. Manager, Sales Force Effectiveness
Galderma Laboratories

Job Info

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Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Sr. Manager, Sales Force Effectiveness

Location: Boston or Dallas (3 days a week in office)

The Senior Manager, Sales Force Effectiveness (SFE) will be a key member of the Galderma Commercial Operations SFE team, reporting to the Director of SFE Operations. This Position will use analytical, financial and quantitative methods to understand, predict, and measure field performance and behaviors at the customer level. This position will be responsible for assembling data, analyzing performance, identifying opportunities, and developing actionable SFE insights to support critical business decisions within Galderma's Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology Business Units.

Key Responsibilities

• Owner of holistic Sales Force Effectiveness insights reporting, inclusive of call plan, quota and target segmentation related KPIs and metrics. Collaborate with Incentive Compensation and Customer Engagement teams for cross-platform actionable intelligence.
• Lead the design and on-going administration of SFE operational frameworks, ensuring a comprehensive and cohesive feedback loop between the field, total market, customer, and home office stakeholders.
• Optimize Field Territory Mapping & Sizing; Targeting & Segmentation coupled with Call Cycle Planning.
• Monitor, report and analyze field spend effectiveness, propose strategic changes based on insights
• Anticipate customer needs and market trends by being externally and internally focused and leveraging a deep understanding of stakeholders
• Identify opportunities to enhance Galderma's competitive advantage through innovative and motivating field effectiveness strategies
• Advise senior leadership of potential compliance risks and recommend appropriate action plans

Minimum Education, Knowledge, Skills, and Abilities

• Bachelor's degree in Finance, Business, or a related field, required
• Master's degree preferred
• 7+ years of Commercial Operations progressive experience inclusive of SFE Analytics, within a corporate environment is required, direct pharmaceutical manufacturer experience required
• Demonstrated experience with Field mapping, sizing, targeting & segmentation, call cycle planning.
• Strong understanding of Veeva CRM or similar platform with the ability to simplify complex content to ensure key messages are effectively delivered to customer stakeholders.

• Proven ability to provide leadership in a team based on a matrix environment without direct authority and through influence and expertise
• Advanced Excel skills required (advanced lookup functions, pivot-tables, and data management).
• Experience with data querying and data visualization tools (SQL, PowerBI, Tableau, etc.)
• A strategic and innovative thinker with a proven ability to build relationships with key internal leaders to achieve consensus or negotiate through complex challenges
• Proven track record of effective vendor management
• Ability to successfully manage multiple compensation projects simultaneously in a fast-paced and often changing environment.
• Demonstrated ability to act decisively in the absence of complete information and be comfortable with appropriate risk
• Analytical skills with a high degree of accuracy and attention to detail
• Superb written and verbal communication skills
• Track record of creating scalable process improvements
• 10% travel to regional and national meetings

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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