Student Services Coordinator
Indiana University

Job Info

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Department

ECONOMICS (BL-ECON-IUBLA)

Department Information

We in the Department of Economics believe that our discipline is uniquely positioned to carry the missions of Liberal Arts education. It provides our students with fundamental tools for lifetime careers in the changing world and with a systematic conceptual foundation to analyze it.

As is well known, our discipline is driven by the analysis of data. Therefore, our students learn econometric methods of data analysis along with the modeling and computational skills to guide data driven solutions of the problems of business strategy and public policy. We offer these comprehensive curricula at the Bachelors, Masters, and Ph.D. levels.

IU Economics faculty possess cutting edge strengths in all the areas central to this training, from macroeconomics and monetary policy to industrial organization and international trade, to game theory and experimental methods, and to financial and micro-econometrics.

Learn more about the Department of Economics here.

Job Summary

Department-Specific Responsibilities

• Serves as first line of contact for questions regarding the Department of Economics and checks students in for their advising appointments.
• Provides information and assistance on admission policies, application procedures, registration procedures, and degree requirements.
• Reviews student transcripts to verify pre-requisites have been met and processes all e-add and e-drop requests.
• Receives and organizes applications for student employment.
• Performs a variety of administrative services for the faculty and AIs including copying of exams and handouts.
• Distributes mail, orders supplies, and contacts the Physical Plant regarding specific problems/requests in offices and classrooms in Wylie Hall.
• Maintains internal room reservation calendar. Reports building/maintenance issues to Department Manager & physical plant.
• Serves as departmental payroll clerk. Reviews spreadsheet using established criteria to confirm faculty, staff, and student teacher payment amounts. Reviews and approves all personnel/payroll e-docs.
• Assists the unit with other duties as assigned by the chair and office manager.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student organizations or departmental needs.
• Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
• May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 2 years in office environment, higher education, or related field

Preferred

• 3 years of administrative support experience
• Previous experience with student services

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Maintains a high degree of professionalism
• Demonstrated ability to maintain confidential information
• Effective interpersonal skills
• Demonstrated customer service skills
• Commitment to working with people of diverse backgrounds and demonstrated cultural competency

Preferred

• Knowledge of Microsoft Word, Outlook, Excel and Access and standard office equipment
• Knowledge of IU systems such as SIS and KFS
• Ability to work in a dynamic office environment with tight deadlines and multiple, often conflicting priorities
• Superior communication, organizational, and interpersonal skills to effectively and sensitively interact with an internationally and culturally diverse staff
• Ability to deal effectively with frequent interruptions, multitask, and handle information with a high degree of confidentiality
• Ability to analyze complex information

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$40,000 - $41,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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