Supervisor - Customer Billing
Avangrid
Job Info
Position Information
Location: East Hartford, CT
Salary: $92,100 - $115,200
Schedule: Office - On Site
Job Summary
Scope of Work
Supervises employees within billing departments and coordinates all aspects of the billing process which may include billing of customers, collections of accounts receivables and/or financial reporting, and exception processing for customer accounts. Implements changes in billing procedures and ensures compliance with all tariffs. Adheres to company and government regulations.
Key Responsibilities
1. Manages the monthly closing to ensure timely and accurate information
is processed to corporate accounting and produces statistical and other requested reports on a monthly basis for managements review (15%)
2. Supervises daily operation of the customer billing area to ensure accuracy and timeliness of billing information. (40%)
3. Provides feedback on the short and long-range planning for the billing departments to support the development of the Company's billing requirements (10%)
4. Daily supervision of billing representatives and analysts including completion and monitoring of performance metrics with appraisal documents. Support to customer relations representatives with in-depth billing and escalated supervisor calls (25%)
5. Works closely with Marketing, Rates, and IT in testing and implementing any changes or enhancements to the billing system (10%)
Required Qualifications
- Bachelor's degree or higher with 4 years relevant leadership experience
- Microsoft Suite
- Good oral and written skills
- Teamwork orientated
- Technical problem-solving abilities
- Ability to manage complex billing issues
- Develop Self & Others.
- Empower to grow.
- Collaborate and Share.
- Be a role model.
- Focus to achieve results.
- Be agile.
Preferred Qualifications
1. Delivering for the Business:
Global view of the Business - Advanced
Achieving Results and continuous improvements - Competent
Initiative - Advanced
Innovation & Creativity - Advanced
2. Global Relationships:
Flexibility & Globalization - Competent
Customer Focus - Advanced
Communicating & Influencing -Expert
Teamwork - Advanced
3. Global Leadership:
Team management - Competent
Developing Others - Competent
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
- Leadership (people managers/leaders)
#LI-OFFICE; #LI-CH1
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date:
December-8-2024
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