Technical Support Advisor
ADP

Job Info

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ADP is hiring a Technical Service Advisor.

Expert, Trainer, and Mentor: In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Partnership driven roleThe nature of what you do every day will not change - your #1 goal is to help clients who have ranges of employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. You will work directly with internal business partners from operations to implementation to client services. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

Service Culture Model Supporter: To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. You will provides advanced application support to all levels of service associates via phone, chat, CRM, email or in person regarding the resolution of product and client issue.
• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You will acccurately assess when additional support is required and forward the request. You will coordinate communications with other departments to expedite responses to critical client situations, including vendors. You will identify training needs and coordinate trainings to be delivered to associates.

• Expert. You will provide instruction and guidance on product features, processes, and procedures. You will support and promote internal knowledge management resources. You will support complex payroll processing questions and prioritize cases.

TO SUCCEED IN THIS ROLE: Requirements

• At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

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