Technical Support Analyst
Badger Meter

Job Info

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Why Badger Meter?


Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

What You Will Contribute:


The Technical Support Analyst is a Tier 3 technical support position tasked with investigating complex escalated issues that Tier 2 is unable to resolve. This position will work closely with Engineering and Software Development to ensure proper hardware and software functionality. Some customer interaction is required with this role as well and as such, excellent communication skills are also required.

Job Duties:

• Work with product development teams for the purpose of representing customers needs to assure seamless product adoption.
  
• Work with product development teams to become familiar with the technology being developed and understanding the real world capabilities and limitations of their application.
  
• Provide necessary details to Engineering and Technical support as the customer issues are being understood and resolved.
  
• Act as the liaison between Engineering, Technical Support, Product Marketing, and customers to mitigate product field issues and satisfactory customer resolution.
  
• Investigate/document potential bugs (evaluate data logs, write scripts to extract data, resolve or escalate, and document in JIRA).
  
• Review all technical support JIRA entries (identify and consolidate duplicates, validate type and priority, and investigate or escalate).
  
• Process technical support tier 2 JIRA entries (reprocess missed messages, move endpoints, extract gateway logs, and initiate firmware updates).
  
• Increase knowledge of databases and scripting (Linux/MySQL), cloud based platforms (AWS/Azure/SAP), and Badger Meter products (BEACON).
  

Education and Experience:

• Bachelor's degree in computer science, computer programming, information technology, or database analysis required
  
• 5+ years of related experience in Information Technology preferred
  

Qualifications:

• Intermediate knowledge of databases and ability to manipulate data without affecting the integrity of the system required
  
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and SQL required
  
• Intermediate skills in DB Scripts required
  
• Intermediate knowledge of cloud-based software platforms and the challenges associated with supporting numerous customers that are not technically astute preferred
  
• Intermediate knowledge of the limitations of private and public RF networks and the physics around RF propagation preferred
  
• Intermediate skills in JIRA preferred
  

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
  
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
  
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
  

Competitive Total Rewards at Badger Meter:

• Competitive Pay
  
• Annual Bonus
  
• Eligible for Annual Pay Increases
  
• Comprehensive Health, Vision, and Dental Coverage
  
• 15 days Paid Time Off + 11 Paid Holidays
  
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
  
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  
• Educational Assistance - Tuition Reimbursement up to $5,250
  
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
  

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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