Telephonic NICU Nurse Case Manager II
Elevance Health

Job Info

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Telephonic NICU Nurse Case Manager II

Location: This is a virtual position. Candidates must reside within the State of Kentucky.

Hours: Monday - Friday 8:00am to 4:30pmEST. May be able to start at a later time if desired but cannot start earlier than 8am EST.

The Telephonic NICU Nurse Case Manager II is responsible for the NICU Case Management. Assess, develop, implement, coordinate, monitor, and evaluate care plans designed to optimize member health care across the care continuum. Performs duties telephonically.

How you will make an impact

• Ensures member access to services appropriate to their health needs.
  
• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
  
• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.
  
• Coordinates internal and external resources to meet identified needs.
  
• Monitors and evaluates effectiveness of the care management plan and modifies as necessary.
  
• Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.
  
• Negotiates rates of reimbursement, as applicable.
  
• Assists in problem solving with providers, claims or service issues.
  
• Assists with development of utilization/care management policies and procedures.
  

Minimum Requirements:

• Requires a BA/BS in a health-related field and minimum of 5 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
  
• NICU experience required.
  
• Current, unrestricted RN license in the State of Kentucky required.
  
• Multi-state licensure is required if this individual is providing services in multiple states.
  

Preferred Capabilities, Skills and Experiences:

• Certification as a Case Manager is preferred.
  
• Managed Care experience preferred.
  
• Ability to talk and type at the same time.
  
• Demonstrate critical thinking skills when interacting with members.
  
• Experience with (Microsoft Office) and/or ability to learn new computer programs/systems/software quickly.
  
• Ability to manage, review and respond to emails/instant messages in a timely fashion.
  
• Knowledge of health insurance/benefits, medical management process, care management, and utilization review management strongly preferred.
  

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