US - Staffing - IT Customer Support Analyst
The Judge Group Inc.
Job Info
Location: REMOTE
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description:
Description: Application Support Specialist
1 year contract
Fully remote. 8 AM - 4 PM EST hours
5 years of IT experience
• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
• Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment
• Collaborates with more senior team members and other support teams to identify defects and user impact
• Seeks to understand new functionality being implemented for monthly releases
• Identifies opportunities for continuous improvement
• Adheres to metric-driven objectives including time to resolve and number of closures per day
• Participates daily in all required team and support group meetings
• Mainframe, Guidewire Suites
• Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
• Experience writing technical "How-to" guides
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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