UX Researcher
The Judge Group Inc.

Job Info

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Location: Fort Worth, TX
Description:
Job Title: UX Researcher

Location: Irving, TX - Onsite 3 days/week

Contract: Contract only with no current potential to convert

About the Role:

As a UX Researcher, you will collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience. You will create research strategies that help define and work toward product portfolio objectives and key results (OKRs). Your role involves developing and conducting both quantitative and qualitative UX research methodologies to determine ease-of-use, comprehension, and satisfaction of designs and concepts.

Responsibilities:

• Collaborate with product owners and stakeholders to understand business problems and advocate for user experience.
• Create research strategies aligned with product portfolio objectives and key results (OKRs).
• Develop and conduct UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, usability testing, and user interviews.
• Present and communicate actionable insights to all levels of the organization based on research outcomes.
• Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies.
• Create, update, and own Customer Journey Maps and Service Blueprints.
• Work in a self-guided agile environment, managing multiple meetings and projects.
• Guide and benchmark product performance with quantitative UX metrics; review customer feedback to identify problem areas.
• Scale UX research by building infrastructure, educating others, and contributing to ResearchOps.
• Manage research software/hardware and participant recruitment resources.

Minimum Qualifications:

• Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or related discipline.
• 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Strong understanding of user-centered design and experience with qualitative and quantitative research methods.
• Proficiency with remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.).
• Familiarity with modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.).
• Excellent written and verbal communication skills and proven ability to collaborate across disciplines, product lines, and roles.
• Project management skills with the ability to build strategy, set objectives & key results, and deliver on time.
• Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.).
• Desire to promote and teach the importance of user-centered research.
• Ability to present work clearly and compellingly to stakeholders.
• Expert user of Excel or other tools for analyzing large data sets.

Contact: atunstall@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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