VU Experience Specialist
Veterans United Home Loans

Job Info

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Whether you come from a background in customer service, hospitality, or retail, you can be successful in our role. We don't require a specific degree or experience, but we're looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to be successful!

About The Role:

At Veterans United, we're all about creating the best possible experience for the borrowers we serve, and our VU Experience Specialist team plays a big role in making that happen. In this role, you'll dive into borrower interactions-like calls and other touchpoints-to see how well we're living out our company values. You'll provide valuable feedback to leadership, helping us continually improve. Success in this role means producing a high volume of quality audits with accuracy and care, while staying flexible to support the company's evolving needs. And don't worry-you'll be part of a team that's supportive, collaborative, and focused on making each other better every day.

Here's a snapshot of what you'd be doing:

• Conducting client experience assessments by reviewing all available interactions-calls, emails, and other key communications-to ensure every client feels valued and supported.
  
• Reviewing call recordings to dive into the client experience and ensure we're delivering the best care possible.
  
• Partnering with our production team to analyze client interactions and sharing valuable insights when they need a deeper look.
  
• Assessing the full client journey by reviewing all available touchpoints, from calls to emails and everything in between.
  
• Staying in the know by keeping up with company and industry guidelines. Joining trainings, participate in team meetings, and learn the latest tools and workflows to keep our client experience top-notch.
  
• Pitching in wherever needed (excluding licensed tasks) and help foster a supportive and collaborative team culture.
  

About You:

• You're someone who knows how to show up, work hard, and deliver excellence-even when things get repetitive.
  
• You're at your best in a team setting, where collaboration is key, and you thrive in fast-paced environments that are all about getting results.
  
• Change doesn't throw you off-you're adaptable and ready to pivot when needed.
  
• Your customer service skills are top-notch, and you bring a high level of care to everything you do.
  
• You're detail-oriented to the core, and you're comfortable juggling multiple platforms and tasks without missing a beat.
  

About Us:

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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